Effective Date: March 1, 2025
At Sanota Walkers, operating as Adventure Tours Sri Lanka, we are committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our tours, services, and website.
1. Information We Collect
We collect various types of information to provide personalized and safe travel experiences:
a) Personal Information
- Full Name
- Contact Details (phone number, email address)
- Passport/ID Information (if required)
- Billing and Payment Details
- Emergency Contact Information
b) Travel Preferences
- Dietary Requirements
- Medical or Special Needs (where relevant)
- Accommodation Preferences
c) Technical and Website Data
- IP Address
- Browser Type and Device Information
- Website Usage Data (pages visited, duration of visit)
2. How We Use Your Information
Your information is used for:
- Processing bookings and payments
- Communicating tour confirmations, updates, and offers
- Customizing your travel experience
- Ensuring safety and meeting regulatory requirements
- Improving our website, services, and marketing campaigns
3. Sharing Your Information
We do not sell your personal information. However, we may share data with:
- Service Providers: Hotels, transportation companies, and activity providers to arrange your tour.
- Payment Processors: To securely handle your payments.
- Legal Authorities: If required by law or for safety reasons.
- Marketing Partners: Only with your consent for promotions.
4. Data Security
We take appropriate security measures to protect your personal data, including:
- Secure servers and encryption methods
- Limited data access by authorized personnel only
- Regular review of our data protection processes
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Analyze website traffic and improve user experience
- Personalize content and offers based on your interests
You can disable cookies via your browser settings at any time.
6. Your Rights
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Withdraw consent for marketing communications
- Request deletion of your data (where legally permitted)
To exercise any of these rights, please contact us at [email protected].
7. Third-Party Links
Our website may include links to external sites. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised Effective Date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
Sanota Walkers – Adventure Tours Sri Lanka
Email: [email protected]
Phone: +94 71 524 8 524
Website: www.sanotawalkers.com
